Wednesday, April 28, 2010

TALK: Digital Fundamentals: 10 things you need to know to develop a great digital stratgey and plan

Check out my SlideShare Presentation which is a talk I gave on the topic at Richmond Events "Digital Marketing Briefing" in London.


You can click play and listen to me talking through the slides and content, or click each slide individually.

The delegate feedback from the talk was great, rating the talk 4.7 out of 5. The best rating of the conference. Some of the comments they left in the feeback were "Gary is a great expert". "Great, relevant, excellent". "Excellent presentation, inforamtive and useful"

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The aim and theme is to "help make good marketers great!"

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Saturday, April 24, 2010

STEVE JOBS, APPLE iPHONE AND PORN. WHAT IT TELLS US ABOUT BRAND INTEGRITY AND WHY IT IS IMPORTANT

One of the areas that I have a great (and ever growing) interest in, and believe will be an increasing and very important trend for businesses and marketers, is brand integrity.

The importance of doing the right thing. Believing in doing the right thing. Doing and being seen to do the right thing. This is different to doing what is legal. It is what consumers and society see as being the right thing to do. Something that they can admire and respect you for taking a stand on and sticking to, even if there are commercial consequences.

It may be environmental. It may be about supporting local communities. It may be about going the extra mile to help people (so not for example as the Paris train station staff did during the recent volcano ash problems, by simply closing the ticket office and station and going home when all tickets were sold, leaving hundreds and hundreds of confused and worried tourists more confused and lost). It may also be about taking a stand on something you believe about as being the right thing to do. Even if it is a social norm today.

One often feels that politicians say what they think you want them to say, so they win your vote and are guided by focus groups and research versus always having a clear stand. You need to have a view. You need be clear about what is right. Great leaders across time had a view about what was right, and even though some were a bit extreme, the fact is that those with a point of view were the ones who were able to convince and lead large groups of people to a different place and space.

So I found the recent buzz across blogs about Steve Jobs point of view about not allowing porn or porn related apps on the iPhone as refreshing and interesting. Not because I am against porn as such, but because he has a very clear view about what he feels is the right thing to do, has articulated it to his company and out to the world. If you are an employee, a consumer or an interested party you know where he, apple and you stand. You can then take your own stand, and reward him by buying or (as he even suggests) buy the android.

This is what he is reported to have said about the topic:

Early April 2010 in response to a question at a developer conference: “You know, there’s a porn store for Android. You can download nothing but porn. You can download porn, your kids can download porn. That’s a place we don’t want to go – so we’re not going to go there.”

Later in the month in an email he said “We do believe we have a moral responsibility to keep porn off the iPhone. Folks who want porn can buy an Android” (The Google iPhone competitor)


Yes, he believes so much he even is prepared to have a commercial impact. I respect and admire he is so clear. He has a view. He sticks to it.

The magic clues are usually when things start with “we believe that”...

Do you and your brand?

Companies like Johnson & Johnson have a credo that drives how people behave. Have a view. Live it. Communicate it.



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Thursday, April 22, 2010

GUEST POST: How to use LinkedIn to network.




I, like many of you no doubt, am a member of the social media site LinkedIn (which is kind of the "Facebook" for business people). I keep hearing and reading how people have used it to get advice, recruit and find jobs and build their business. But have just never figured out how - which considering how addicted I am to facebook, Twitter etc is amazing.

So here is a guest post from Simon Lewis (Editor of Only Marketing Jobs) that tells me (and you) how!

He writes:

"We all know that LinkedIn rules the earth. Well, it is certainly trying to do so. Business folk circumvent this networking platform at their peril, for avoidance renders them conspicuous by their absence.

But just like any other product, LinkedIn is only beneficial if you know how to use it. Virtuous it may be but just how much can it improve your personal development opportunities and, anyway, how do you use it to network?

First, let’s look at what you could do:

Courses of action


Suppose you are a jobseeker looking for marketing jobs. What would be your usual course of action?

  1. Register your details with a couple of selected recruitment agencies.
  2. Type “marketing jobs” into Google and see what comes up. You may also wish to determine a specific location.
  3. From this you’ll get a selection of advertised vacancies from job boards and recruitment agencies. Or aggregators pointing to the same.
  4. You may be an executive, in which case you’ll probably grab the Guardian on a Monday or, perhaps, you’ve already subscribed to a trade journal or two.

Whilst on the face of it these proactive job hunting methods are admirable, they are nothing new. All your competitors are doing this; and right now there are many of those.

So here’s what you can do with LinkedIn:


Before you start, make sure your public profile is complete and up-to-date. And this includes your photo. There is little point engaging in the social media space and hiding under the sofa. Show people who you actually are, not what you want them to believe. Where’s the transparency in that?

Next there are your recommendations. Who can endorse you? Of course, these need to be business references, not something your ‘professional friend’ cobbled together. Ideally you’ll have a collection of suppliers, clients, peers and managers.

Are you a blogger? Do you have your own blog page? If so, set it to RSS into your LinkedIn profile – provided, of course, it complements (rather than contradicts) the image you’re trying to portray.

What we’re trying to get at here is that your profile is your sales platform. You have no idea who views your page each day and if you get it wrong you could be missing out on some great opportunities. Because unlike the four channels mentioned above networking is a two-way process. You need to visible to people looking to find you as much as you need to be proactively punting yourself. By getting it right, you really can maximise your exposure on LinkedIn.

Once ‘social you’ has been established you can confidently commence your networking, which means putting yourself in front of as many relevant people as possible. And if you are jobseeker you’ll be tracking down premier recruiters and, of course, direct employers.

Join a LinkedIn Group


One of the most constructive ways to network via LinkedIn (and any other digital space for that matter) is to join relevant groups. This is where your peers, recruiters and potential employers hang out. There are 1000’s of groups on LinkedIn so choosing the right ones can be a bit trial and error. If you are a marketer, for example, you would join a marketing group. Common sense. Many groups are densely populated by friends across the pond, and whilst the US tends the lead the way technologically, they don’t half mind nattering about themselves.

Contribute to the Group


Once you’re in the groups, take part. Social media encourages an altruistic culture so you should be giving more than you receive. Start discussion and join in others, offering advice and passing on your knowledge. People soon realise who the good guys are and you will be surprised who starts connecting with you. If you have an interesting news piece, share it. Benevolence this may be, but this is part of the networking. Play the game right and you will be rewarded by the bucket-load.

LinkedIn offers you the chance to send messages directly to the people with whom you wish to engage. You already share common ground so with some clever content you can easily break the ice. You can request people to join your network and they will oblige if they see some relevance. By offering the opportunity to connect with your contacts you will initiate a two-way beneficiary. Again, it’s about being authentic and transparent.

LinkedIn search functions


There are various search functions you can implement to find the people you want. The same process will help you uncover companies in your [skills] area that would be worth researching. Before/after you apply for a job (via LinkedIn or not) why not seek some advice from people who are either working there now or who have in the past. This will help you prepare your application and, where necessary, tailor your cover letter. It will also provide useful knowledge at interview stage.

Make an impact


Don’t forget that the fundamental rule of networking is impact; leaving your contact wanting more. You need to be as proactive as you are reactive; ensuring your online presentation is as good as it is during the offline meetings LinkedIn will undoubtedly afford you. "


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Wednesday, April 14, 2010

ThE GROWING POWER AND IMPORTANCE OF BLOGGERS: is your brand tapping into this?


One of the indications of the growing power and influence of blogs is that the US government is looking at legislation and rules around requiring bloggers to be more transparent when it comes to declaring if and how much they have been paid or received to write about or recommend services and products.

As an active blogger (http://www.tipsfortravellers.com; http://allaboutcunard.blogspot.com and http://www.garybembridge.com), I have become increasingly aware of the level and amount of contacts I am getting either to link to sites (with or without commissions) and more and more receiving press releases and invitations to attend events and functions related to my blogging.

This also shows that marketing companies are increasingly realising the power of bloggers and their influence, as the internet gives access to broader and more peer based advice and recommendations.

Here are some examples:

Virgin Atlantic Airlines

They invited me to go on a 2 night trip to New York, flying there in premium economy and back in upper class, staying at a trendy hotel with events arranged.

They are inviting travel bloggers to experience their product and write about it.

This is a very powerful initiative, as I know from my web statistics and also most clicked through articles in my email feeds, that the most visited pages on my blog are those that describe and show inside the plane with photos and videos. On airline websites the photos and descriptions are always glowing - and we all know how cramped space can be.

Hotel reviews

There are at least 2 hotels where the management have read my blog about them. One is very critical and has led to me getting better rooms and even notes and small gifts (like chocolates) when checking in.

I also know that some beauty brands are increasingly inviting or even having dedicated blogger launch and PR events to get coverage and recommendations.

Over time the key is to find blogs that have a lot of quality traffic and unbiased and honest comment and recommendations, and to work with those.

Ones that clearly take incentives and money to recommend and write will lose influence.

Do you have any examples to share?

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Some further reading on the topic: books about this topic
Blog Schmog: The Truth About What Blogs Can (and Can't) Do for Your Business

Friday, April 9, 2010

The Apple iPad: what is it for and who will use it. All is revealed...


Apple iPad, originally uploaded by iLounge.
There is no doubt that Apple managed to create huge noise and discussion in the run up to, the actual announcement and the launch day of the iPad in the USA (a week ago as I write this). There has been monstrous amounts of coverage, comment and discussion.

One of the most common threads and themes through the whole process is around What the hell is the device for and Who the hell would want one.

There has been a lot of debate about people saying they do not see how it would replace what they have already (PC/ laptop/ smartphone/ blackberry etc) and it was surely just an oversized iPhone. Some more kindly said Apple geeks would buy it, and as there were a lot of those it would be a nice little side earner for the company.

I have watched the debate with interest, and then saw 2 comments that were “AHA” moments for me. 2 things that made it all clear.

The first comment was: “the iPad is a content consumption device, not a content creation device”
The second was: “the iPad is perfect for your mother”

It all made such sense to me, and of course the 2 thoughts are related, although I did come across them in different articles and comments.

Let me explain why I saw these as so profound and clear:

Anyone who has an iPhone knows the quality of images and look at stuff viewed on it is stunning. It is a great device to use, even for someone like me who struggles t use a laptop without a mouse! It is though damn hard to type and work on traditional content generation (be it documents, presentations etc). The iPad will not really overcome that, but will be big, beautiful and clear for consuming content like books, websites, video, applications, playing games and so on.

And so to the next point. People like my mother have no interest in creating content. They want to consume it, view it and at most tap out a simple email. They also do not want to have to have a desk for a PC or laptop, have it out or around, boosting it up and logging on. The iPad would be perfect. Easy to have in a drawer or in her bag. Easy to sit down with a coffee and consume.

Time will tell, but it seems to me that the iPad is a device to consume media by people who don’t want all the content creation capability a PC has.

Me I want it because I love gadgets. But at least I now know why I want it and how I will use it....

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Wednesday, April 7, 2010

Spoofs and crowd sourcing creative work. What the recent UK election posters can teach us

Followers of my blog will know that I am very interested by user generated content. And also by more formal spoofing (or hijacking) of a brand's advertising by others. I think there is a lot we as marketers can learn from this area.

The internet and access to vehicles to disseminate and share the material generated by users or companies has definitely made it easier than ever. As has the access to the technology to make it easy for even non-technology savvy people to produce videos or “photo-shop” images and create other digital materials.

One area, not surprisingly, that is creating a lot of activity is the political one. We are seeing in the run up to the 2010 elections in the UK not only individuals creating, spoofing and hijacking posters and ads - but even the parties doing it.


It seems that the process is almost becoming an iterative creative development process. This alone is fascinating to watch and understand - as puts a whole new slant and opportunity to think about creative development moving forwards. “Crowd sourcing” your creative process!


Take this example:

The Labour party ran a competition allowing supporters to submit ideas for a poster in the run up to the election. A young fashion store manager called Jacob Quagliozzi submitted an idea that built on the TV show "Ashes to Ashes" set in the 1980s. The idea was worked up by Saatchi & Saatchi creative teams, using an image of the lead character Gene Hunt sitting on a Quattro with David Cameron's head on (leader of the conservatives) with the headline : “DON’T LE HIM TAKE BRITAIN BACK TO THE 1980S”, trying to associate the party with Margaret Thatcher of the 1980s when for many she and the conservatives were unpopular.

How clever everyone thought it was, and the process of how they got the ad created a lot of publicity.



Within hours the Conservatives had a version of the ad out where they changed the headline to “FIRE UP THE QUATTRO, IT’S TIME FOR CHNAGE”, evoking the mood of some that it is time for change. This then swamped the publicity and was seen as genius and hijacked the story.



The sense of evolution and building on ideas is at the very heart of the creative process, and it is fascinating to see it played out so publically - with the public actually being able to engage, interact and contribute.

It seems to be happening all over. In the same week the Australian tourist board revealed a new line and campaign line “there’s nothing like Australia”. Spoofs started appearing reflecting less than flattering events in Australian history using that slogan on a site http://www.nothinglikeaustralia.net/


These created huge amount of publicity. More than the original campaign ever could or did. So did the spoofs harm or help? Help I think, as people are intelligent and clever enough. And one thing I do know is I knew there was a new push and campaign for Australia that I would probably never have noticed otherwise.


The same with the messages from the labour vs conservatives. The spoofs and interactive nature of the poster got coverage and debate and the message has stuck or been made more clearly. Of course which one resonates and registers probably depends on one's political leaning - but you now know what each is trying to instil with you.

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